Q1: How do I place an order?
A: You can place your order directly from this website
- To begin, you must enter the Colorado Inmate Identification Number
- Make product selections and then go to checkout
- We also accept orders via phone, fax and mail
Q2: How do I know that items are acceptable at the facility?
A: We have taken the guess work out of shopping for you. The only items presented on the shopping pages are already approved by the Colorado Department of Corrections so you can shop with the assurance that everything we make available has been pre-approved.
Q3: What if items in my order are out of stock?
A: In the unlikely event that something is out of stock, your credit card will not be charged for that item or if you paid by check, you will receive a refund for any items we were unable to include.
Q4: Why are some of my favorite brands not available ?
A: We carry a broad selection of products that meet the stringent guidelines of the Colorado Department of Corrections. Many of your favorite brands may not be considered appropriate for use inside a correctional facility or may not meet the strict packaging requirements. Please let us know however if you have an item that you would like us to carry and we will do our best to accommodate your request.
Q5: What happens if the package contains damaged or missing product?
A: Is is the responsibility of the offender to report any missing or damaged products to a CDOC employee at time of package receipt. If the order is not correct, all discrepancies will be noted on the invoice provided and reported back to Union Supply Direct by Canteen Services for correction. Any discrepancies reported by the purchaser of the package will not be accepted or honored. Once the offender has opened his or her package for any reason, no discrepancies can be reported. Union Supply Direct is not responsible for any items ordered in error.
Q6: How can I tell if my package has delivered to the facility?
A: All orders will arrive at the facility on or before July 23, 2013. You can find shipment information one of two ways: you can email us at email@example.com and we will reply to you via email within 24 hours or you can call our toll free customer service number: (855) 247-6090 and speak to a customer service representative who will provide you with up to date information on your package.